Privacy Policy

Effective Date: 13 June 2025

 

Rest On Our Care is committed to protecting your privacy and personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and the National Disability Insurance Scheme (NDIS) Practice Standards.

This policy outlines how we collect, use, store, and disclose your personal information, and how you can access and correct your information or make a complaint.

 

1. What Personal Information We Collect

 

We may collect personal and sensitive information including:

• Your name, address, contact details

• Date of birth and gender

• NDIS number and participant details

• Health and medical information

• Cultural background and preferred language

• Emergency contacts and next of kin

• Information about your support needs and goals

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2. How We Collect Your Information

 

We collect information:

• Directly from you, your carer, guardian, or support coordinator

• Through service agreements and intake forms

• From health professionals, allied services, or government bodies (with your consent)

• Through our website, emails, phone calls, and in-person visits

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3. Why We Collect Your Information

 

We collect your information so we can:

 

• Deliver appropriate disability support and services

• Understand your goals and preferences

• Manage your support plans and NDIS requirements

• Meet legal, funding, and reporting obligations​

Communicate with you, your family, or your representatives

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4. Disclosure of Information

 

We may disclose personal information:​

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• To NDIS, NOIA, or other government agencies if required

• To health or allied care professionals involved in your care

• To service providers or contractors assisting us (under confidentiality agreements)

• Where required or authorised by law

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We do not disclose your information for direct marketing or sell your data to any third party.

 

5. Storing and Protecting Your Information

 

We store your information securely using both physical and digital safeguards, including:

 

• Password-protected systems

• Locked filing cabinets

• Staff training in confidentiality and data handling

• Regular reviews of our data protection practices

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We retain information only as long as necessary and securely destroy it when no longer required.

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6. Access and Correction

 

You can request access to your personal information or ask us to correct it if it's inaccurate or out-of-date.

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Please contact us at:

 

Email: team@restonourcare.com.au

 

We will respond within 30 days and may need to verify your identity.

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7. Making a Privacy Complaint

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If you believe your privacy has been breached, you can:

 

1. Contact us directly so we can resolve your concern.

2. If not satisfied, you ma y lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

      Phone: 1300 363 992

      Website: www.oaic.gov.au

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8. Updates to This Policy

 

We may update this Privacy Policy from time to time. The most current version will always be available on our website or upon request.

protect privacy. 

 

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.